Terms of Sale
Items purchased and returned within 14 days from the date of receipt with the complete shipping invoice are eligible for refund or exchange. No refunds or exchanges are allowed after 14 days from the date of receipt. Items must be in new condition, including the original box, packaging, manuals and accessories.
A 20% restocking fee will be charged for all non-defective items returned within 14 days. Defective items may be returned for warranty replacement within 30 days from the original ship date. After 30 days, items must be returned to the manufacturer for warranty service. Freight and handling charges are not refundable for non-defective items. Any return must comply with the return procedure set forth below.
Contact our customer service department at 1-800-325-0853 and they will give you an email address to specifically email us in detail the problems of the item in question. We will then reply back with a Return Authorization (RMA) number with procedures and details about your return process. RMA numbers are valid for 10 days from date of issuance. We are unable to accept returns without an RMA number. There is a 20% RE-STOCKING charge on all returns, whether opened or unopened. The 20% RE-STOCKING charge will be assessed at the time of refund or exchange. The 20% is only on opened products and products that are not defective. Defective Returns will be replaced with same model. All returns must be shipped prepaid. We will refund shipping charges for defective/damaged merchandise only.